Returns Policy

We hope you love your online purchase, but if you need to return an item, please read our returns policy below.

Online Orders

You have 14 days from the date your order is delivered to return your item

.If you wish to return an item, please contact us as soon as possible by emailing info@houseofharlequinboutique.com or by using the contact Us Form on our Website with your order number and reason for return

When returning an item please include in your parcel your order number which can be found in your order confirmation email along with a copy of your receipt. This helps us process your return as quickly as possible.

please note : Online orders and in- store purchases are processed separately. Online purchases cannot be returned to our shop and must be returned by post following our online returns procedure. Full details can be found below

Returns Conditions

Unworn and unused.
In its original condition.
With all original tags attached.
Free from perfume , smoke or other odours , fake tan, makeup, deodorant marks, pet hair or any other signs of wear and unwashed

Customers are responsible for the cost of returning items. Original delivery charges are non - refundable

If , a parcel is returned to us as undelivered due to an incorrect address being provided or because delivery could not be completed , the customer will be responsible for the additional postage costs to resend the order.

As a small independent business, we are unable to offer free returns .We recommend using a tracked postal service, as we cannot be held responsible for items lost or damaged in transit.

Once we have received and inspected your return , your refund will be processed to your original payment method only within 10 working days.

Returns received after the 14-day return period will not be eligible for a refund and will be returned to you at your expense

Faulty or Incorrect Items

If your items arrive faulty,damaged,or you have received the wrong item, please contact us within 48 hours of delivery, quoting your order number and including photographs of the issue .We will resolve the matter as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

Sale items.
Jewellery.
Gift vouchers
Any item marked Non - Returnable

Returning your item

We recommend returning your item using Royal Mail Tracked or another tracked postal service. Please obtain and retain your proof of postage until your return has been received and processed.

Items remain the customer’s responsibility until they have been received by House of Harlequin Boutique. We cannot accept responsibility for returns that are lost or damaged in transit.

RETURNS ADDRESS

please include your order number and send all online returns to

House of Harlequin Boutique
17 Bell Street
Sawbridgeworth
Hertfordshire
CM21 9AR

If you have any questions about returning an item, please contact us using the Contact Us form on our website and we’ll be happy to help.