Shipping policy

Order Cut- Off Time

All orders placed after 1pm will be dispatched the next working day we post Tuesday to Saturday( Closed Sundays and Mondays ) 

Delivery Policy

We aim to dispatch all orders within 1–3 working days of receiving your order.

Every order is sent using Royal Mail Tracked, so you can track your parcel from dispatch right through to delivery.

As soon as your order has been posted, you’ll receive a dispatch email with your tracking details.

If Royal Mail is unable to deliver your parcel, they may leave a “Sorry We Missed You” card with instructions on how to rearrange delivery or collect your parcel. It is the customer’s responsibility to follow Royal Mail’s instructions.

If your parcel is returned to us because it was not collected or the delivery could not be completed, we will contact you to arrange for it to be sent again. Please note that an additional postage charge will be required for redelivery.

If your parcel has not arrived or you believe it has been lost in transit, please get in touch and we’ll be happy to help investigate the issue.

While we always aim to deliver your order as quickly as possible, please allow extra time during busy periods, such as Christmas, bank holidays, or in the event of severe weather or other unexpected delays beyond our control.